{"id":1502,"date":"2022-03-09T07:15:53","date_gmt":"2022-03-09T07:15:53","guid":{"rendered":"http:\/\/dev.equilac.com\/contact\/"},"modified":"2023-10-22T17:09:04","modified_gmt":"2023-10-22T17:09:04","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.equilac.com\/fr\/contact\/","title":{"rendered":"Service client"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1502\" class=\"elementor elementor-1502 elementor-1452\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52a2a82 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52a2a82\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3a3016f\" data-id=\"3a3016f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2bc4ce elementor-widget elementor-widget-text-editor\" data-id=\"f2bc4ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Service client<\/h1>\n<p>Contactez notre service client par t\u00e9l\u00e9phone, WhatsApp ou email. Si vous avez une question concernant votre commande, veuillez nous partager votre num\u00e9ro de commande.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f15413b\" data-id=\"f15413b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba693f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ba693f4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bac51b2\" data-id=\"bac51b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44168b2 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"44168b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88e51dc elementor-widget elementor-widget-text-editor\" data-id=\"88e51dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\">Appelez-nous<\/h2>\n<p style=\"text-align: center;\"><a href=\"tel:+16467704584\">+1 (646) 770 4584<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3397dcf\" data-id=\"3397dcf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64ad85f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"64ad85f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fab fa-whatsapp\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f473615 elementor-widget elementor-widget-text-editor\" data-id=\"f473615\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\">WhatsApp nous<\/h2>\n<p style=\"text-align: center;\"><a href=\"https:\/\/wa.me\/16467704584\" target=\"_blank\" rel=\"noopener\">+1 (646) 770 4584<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-fa6fe20\" data-id=\"fa6fe20\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa1f1ad elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"fa1f1ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d536ea elementor-widget elementor-widget-text-editor\" data-id=\"6d536ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\">Envoyez-nous un email<\/h2>\n<p style=\"text-align: center;\"><a href=\"mailto:support@equilac.com\">support@equilac.com<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0171c1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0171c1e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f6c8976\" data-id=\"f6c8976\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0263f56 elementor-widget elementor-widget-text-editor\" data-id=\"0263f56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Questions fr\u00e9quemment pos\u00e9es<\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b9d39a0\" data-id=\"b9d39a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f2ccf97 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f2ccf97\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c97125\" data-id=\"6c97125\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1aadcef elementor-widget elementor-widget-accordion\" data-id=\"1aadcef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2791\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2791\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Exp\u00e9dition et livraison<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2791\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2791\"><p>Nous offrons la livraison gratuite sur toutes les commandes.<\/p>\n<p>Votre commande sera exp\u00e9di\u00e9e sous 48 heures. Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un e-mail de confirmation d&rsquo;exp\u00e9dition avec les informations de suivi.<\/p>\n<ul>\n<li>Le d\u00e9lai de livraison est g\u00e9n\u00e9ralement de 4 \u00e0 8\u00a0jours ouvr\u00e9s si le produit est disponible.<\/li>\n<li>Nous n&rsquo;exp\u00e9dions pas Equilac en Allemagne et en Italie.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2792\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2792\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Douanes, droits et taxes (le cas \u00e9ch\u00e9ant)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2792\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2792\"><p>Lorsque vous commandez sur equilac.com, vous \u00eates responsable de vous assurer que le produit (un compl\u00e9ment alimentaire) peut \u00eatre l\u00e9galement import\u00e9 dans le pays de destination.<\/p>\n<p>Le destinataire est l&rsquo;importateur officiel et doit se conformer \u00e0 toutes les lois et r\u00e9glementations du pays de destination.<\/p>\n<p>Les commandes exp\u00e9di\u00e9es hors d&rsquo;Europe peuvent \u00eatre soumises \u00e0 des taxes d&rsquo;importation, des droits de douane et des frais pr\u00e9lev\u00e9s par le pays de destination. Le destinataire d\u2019un envoi international peut \u00eatre soumis \u00e0 de telles taxes d\u2019importation, droits de douane et frais, qui sont per\u00e7us une fois que l\u2019envoi atteint le pays du destinataire. Les frais suppl\u00e9mentaires de d\u00e9douanement doivent \u00eatre pay\u00e9s par le destinataire\u00a0; Equilac n&rsquo;a aucun contr\u00f4le sur ces frais et ne peut pas non plus pr\u00e9dire ce qu&rsquo;ils peuvent \u00eatre.<\/p>\n<p>Les politiques douani\u00e8res varient consid\u00e9rablement d&rsquo;un pays \u00e0 l&rsquo;autre ; vous devez contacter votre bureau de douane local pour plus d&rsquo;informations. Lorsque des proc\u00e9dures de d\u00e9douanement sont n\u00e9cessaires, cela peut entra\u00eener des retards au-del\u00e0 de nos estimations de livraison initiales.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2793\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2793\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quels sont les moyens de paiement ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2793\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2793\"><p>Nous proposons les modes de paiement suivants :<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Visa<\/li>\n<li>MasterCard<\/li>\n<li>Apple\u00a0Pay<\/li>\n<li>Maestro<\/li>\n<li>iDEAL (Pays-Bas)<\/li>\n<li>Bancontact\/Mister Cash (Belgique)<\/li>\n<li>SOFORT<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Tous les paiements sont effectu\u00e9s via une proc\u00e9dure SSL s\u00e9curis\u00e9e par <a href=\"https:\/\/stripe.com\/en-be\" target=\"_blank\" rel=\"nofollow noopener\">Stripe Payments<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0257b71 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0257b71\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9e6c224\" data-id=\"9e6c224\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bfcf194 elementor-widget elementor-widget-text-editor\" data-id=\"bfcf194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>D\u00e9tails de l&rsquo;entreprise<\/h2>\n<p>Equilac LLC<br \/>\nChrysler Building<br \/>\n405, Lexington Avenue, 26e \u00e9tage<br \/>\nNew York, New York, 10174<br \/>\n\u00c9tats-Unis<\/p>\n<p><a href=\"https:\/\/opencorporates.com\/companies\/us_de\/6206441\" target=\"_blank\" rel=\"nofollow noopener\">Enregistrement de l&rsquo;entreprise<\/a><br \/>\nEIN : 38-4020367<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d301daf\" data-id=\"d301daf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f35129 elementor-widget elementor-widget-google_maps\" data-id=\"1f35129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"google_maps.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-custom-embed\">\n\t\t\t<iframe loading=\"lazy\"\n\t\t\t\t\tsrc=\"https:\/\/maps.google.com\/maps?q=chrysler%20building&#038;t=m&#038;z=10&#038;output=embed&#038;iwloc=near\"\n\t\t\t\t\ttitle=\"chrysler building\"\n\t\t\t\t\taria-label=\"chrysler building\"\n\t\t\t><\/iframe>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service client Contactez notre service client par t\u00e9l\u00e9phone, WhatsApp ou email. Si vous avez une question concernant votre commande, veuillez nous partager votre num\u00e9ro de commande. Appelez-nous +1 (646) 770 4584 WhatsApp nous +1 (646) 770 4584 Envoyez-nous un email support@equilac.com Questions fr\u00e9quemment pos\u00e9es Exp\u00e9dition et livraison Nous offrons la livraison gratuite sur toutes les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-1502","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.equilac.com\/fr\/wp-json\/wp\/v2\/pages\/1502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.equilac.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.equilac.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.equilac.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.equilac.com\/fr\/wp-json\/wp\/v2\/comments?post=1502"}],"version-history":[{"count":2,"href":"https:\/\/www.equilac.com\/fr\/wp-json\/wp\/v2\/pages\/1502\/revisions"}],"predecessor-version":[{"id":14182,"href":"https:\/\/www.equilac.com\/fr\/wp-json\/wp\/v2\/pages\/1502\/revisions\/14182"}],"wp:attachment":[{"href":"https:\/\/www.equilac.com\/fr\/wp-json\/wp\/v2\/media?parent=1502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.equilac.com\/fr\/wp-json\/wp\/v2\/categories?post=1502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.equilac.com\/fr\/wp-json\/wp\/v2\/tags?post=1502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}